Transparency in every
creative partnership.

Oak Palette provides exclusively digital and creative deliverables across all service lines. These include:

• Brand Identity & Design Assets — Logo files, brand guidelines, visual identity systems, typography specifications, colour palettes, and all associated brand asset packages.
• Design Files & Source Assets — Figma files, production-ready design assets, UI/UX deliverables, prototypes, and exportable creative outputs.
• Creative Strategy Documents — Brand strategy reports, positioning frameworks, messaging architecture, creative direction documents, and brand narrative guides.
• Digital Products & Experiences — Websites, landing pages, digital brand platforms, and implemented digital design outputs.
• Knowledge & Creative Guidance — Workshop outputs, brand discovery session notes, creative recommendations, and structured advisory content.

Oak Palette uses secure, professional digital channels to transfer all deliverables to clients:

• Design Collaboration Platforms — Design deliverables are shared via Figma or equivalent platforms, with appropriate view or edit access provisioned to the client.
• Secure Cloud Storage — Final exported assets, documentation, and file-based deliverables are shared via secure cloud links with access controlled and time-limited where appropriate.
• Email Communication — Formal delivery notifications, strategy documents, and smaller deliverables are provided via the client's registered email address.
• Version Control Repositories — For web or implementation deliverables, code assets are shared via private Git repositories with appropriate access provisioned to the client.
• Live Handover Sessions — For complex deliverables, Oak Palette may conduct a live walkthrough or handover session to ensure complete understanding and confident adoption of the creative work.

All delivery timelines are established through mutual agreement at the start of each engagement.

• Documented Timelines — Agreed delivery dates are documented in the engagement brief, proposal, or contract before work commences.
• Milestone-Based Delivery — For larger engagements, deliverables are structured into creative milestones with individual timelines agreed for each phase.
• Progress Communication — Oak Palette provides regular status updates and flags potential timeline adjustments proactively and in advance.
• Client Dependencies — Timelines may be affected by delays in client feedback, approvals, content provision, or access to required brand materials. Oak Palette will communicate any impact promptly.
• Expedited Delivery — Rush or expedited delivery options may be available on request, subject to creative capacity and applicable surcharges agreed in writing.

Oak Palette uses a structured review and acceptance process to ensure deliverables meet agreed creative specifications.

• Delivery Notification — Clients are formally notified when a deliverable is ready for review, with access details and context provided.
• Review Period — Clients are given an agreed review window — typically 5–7 business days — to evaluate deliverables against agreed creative briefs and specifications.
• Feedback & Revisions — Structured feedback during the review period is addressed through agreed revision rounds as specified in the engagement scope.
• Acceptance Confirmation — Formal acceptance (written or email confirmation) from the client marks the completion of the deliverable.
• Deemed Acceptance — If no feedback is received within the agreed review window, the deliverable is considered accepted and the engagement phase marked complete.

Oak Palette provides appropriate post-delivery support as part of each engagement.

• Warranty Period — A post-delivery support window is included by default — typically 30 days for implementation deliverables, unless otherwise agreed in the engagement terms.
• Scope of Support — Post-delivery support covers corrections to issues directly related to the agreed deliverable scope, not new creative requirements or scope extensions.
• Handover Documentation — Where applicable, Oak Palette provides brand usage guidelines, asset management notes, and implementation guidance to enable client teams to confidently steward the delivered creative work.
• Extended Support — Ongoing design partnership retainers, creative support arrangements, or extended advisory can be agreed separately beyond the standard warranty period.

In the event of unexpected delays or disruptions to delivery:

• Proactive Notification — Oak Palette will communicate any potential delay as soon as it is identified, well in advance of the agreed delivery date.
• Revised Timeline — A revised delivery date will be proposed and mutually agreed in writing before proceeding.
• Force Majeure — Delays resulting from circumstances beyond reasonable control — including but not limited to natural events, infrastructure outages, or public emergencies — will be communicated immediately with proposed resolution paths.
• Client-Caused Delays — Where delays result from delayed client feedback, missing brand materials, or late provision of required inputs, Oak Palette will adjust timelines accordingly and notify the client of the revised schedule.

Oak Palette is a professional creative services studio and does not engage in any physical goods or product commerce.

• No Physical Products — Oak Palette does not manufacture, sell, or ship any physical goods of any kind.
• No Courier or Logistics — No courier services, physical delivery addresses, or logistics arrangements are involved in any Oak Palette engagement.
• Fully Digital Operations — All engagement outputs, communications, contracts, invoices, and deliverables are managed and transferred digitally through appropriate professional channels.