Transparency in every
creative partnership.

Oak Palette specialises in delivering premium, outcome-driven design and creative services tailored to each client's unique brand context:

• Brand Identity & Visual Design — Logo design, visual identity systems, brand guidelines, typography, colour palettes, and the full suite of assets that define how a brand looks and feels.
• Creative Strategy & Positioning — Brand strategy, messaging architecture, market positioning, brand voice development, and the narrative frameworks that give a brand its direction.
• Digital Design & Web Experience — Website design, UI/UX design, landing pages, digital brand presence, and experience-driven interfaces that translate brand identity into digital environments.
• Brand Storytelling & Content Direction — Photography direction, copywriting, content strategy, brand narratives, and creative campaigns that communicate the essence of your brand with clarity and intention.
• Ongoing Design Partnership — Retainer-based creative partnerships providing continuous design support, brand evolution, asset production, and strategic creative counsel.
• Brand Audits & Creative Consultancy — In-depth assessments of existing brand presence, competitive positioning reviews, creative direction guidance, and actionable recommendations for brand growth.

Oak Palette believes in transparent, fair pricing with no hidden fees or surprise charges.

Oak Palette takes pride in reliable, timely delivery while maintaining exceptional creative quality across all engagements.

• Agreed Timelines — Delivery dates are mutually discussed and documented before engagement initiation.
• Progress Updates — Regular communication on engagement status, milestones, and any adjustments required.
• Quality Assurance — Thorough creative review and validation before final delivery to ensure standards are met.
• Force Majeure — Delays due to circumstances beyond our reasonable control will be communicated immediately with proposed alternatives.
• Client Dependencies — Timelines may be adjusted if client feedback, approvals, content, or access credentials are delayed.
• Proactive Communication — Potential delays are flagged early with proposed solutions or timeline adjustments before they impact delivery.

Oak Palette establishes clear ownership terms for all deliverables and protects the intellectual property of both parties.

Oak Palette stands behind its creative work while establishing fair and reasonable boundaries on liability.

Oak Palette treats all client information and engagement details with the highest level of confidentiality and professional discretion.

• Non-Disclosure — All engagement details, business data, brand strategy, and proprietary client materials remain strictly confidential.
• Secure Systems — Client data is protected through encrypted storage, secure communication channels, and responsible data handling practices.
• Team Confidentiality — All team members and collaborators are bound by confidentiality obligations and professional conduct standards.
• No Unauthorised Sharing — Engagement details and client information are never shared with third parties without explicit written consent.
• Data Handling — Compliance with applicable data protection regulations and industry best practices throughout the engagement lifecycle.

Great creative work requires genuine collaboration. To ensure optimal outcomes, we ask that clients:

• Provide Accurate Information — Share complete, accurate brand context, business goals, creative references, and constraints relevant to the engagement.
• Timely Feedback — Review deliverables and provide structured feedback within agreed timeframes to avoid timeline impacts.
• Access & Resources — Grant necessary access to brand assets, accounts, documentation, and materials required for engagement completion.
• Communication — Maintain responsive communication and designate a primary point of contact for the engagement.
• Compliance — Ensure all provided content, data, and materials comply with applicable laws, regulations, and third-party rights.

Either party may terminate an engagement under the following conditions:

• Mutual Termination — Engagements may be terminated by mutual written agreement at any stage.
• Client Termination — Clients may cancel with written notice; fees apply for work completed and resources allocated to date.
• Oak Palette Termination — Oak Palette reserves the right to terminate if a client materially breaches these terms or fails to meet payment obligations.
• Work Handover — Upon termination, all completed creative deliverables will be transferred to the client after outstanding fees are settled.
• Outstanding Payments — All fees for work completed to the termination date must be settled before final deliverable transfer.

Oak Palette may update these terms periodically to reflect evolving practices, service offerings, or legal requirements.

• Notification of Changes — Active clients will be notified of significant term changes via email with reasonable advance notice.
• Effective Date — Changes take effect 30 days after notification for ongoing engagements.
• Continued Engagement — Continued use of Oak Palette's services after changes take effect constitutes acceptance of the updated terms.
• Engagement-Specific Terms — Individual engagement contracts may contain terms that supersede these general conditions where specified.

In the unlikely event of disputes, Oak Palette commits to fair and efficient resolution processes.

• Governing Law — These terms are governed by the laws of Sri Lanka, where Apex-Nova (Private) Limited — the parent company of Oak Palette — is incorporated.
• Good Faith Negotiation — All disputes should first be addressed through direct, good-faith communication between both parties.
• Mediation — Unresolved matters may proceed to professional mediation before any formal legal action is considered.
• Jurisdiction — Legal proceedings, if necessary, are conducted in appropriate Sri Lankan courts.
• Cost Allocation — Each party bears their own legal costs unless otherwise determined through the resolution process.